Shipping Policy

Free delivery nationwide

Olympic Equipment offers free delivery nationwide on automotive lifts. We deliver to commercial and residential addresses throughout the United States. Call 866-774-4531 to coordinate your delivery location, access and unloading plan before shipment.

Professional installation is available nationwide and is quoted separately. All orders must be paid in full before shipment.

Residential Deliveries

LTL freight carriers (Less Than Truck Load) will ship to residential addresses, but the area must be accessible by 40’ trucks. Liftgate services are not available for automotive lifts. Freight carriers will not allow customers to unload freight via manpower. A forklift must be onsite at the time of delivery, or additional redelivery fees will be incurred by the receiver. If you need further information about shipping or delivery, please contact the Olympic Shipping Department at 866-774-4531, extension 3.

Freight terminals

Less Than Truckload (LTL) freight can be transported for delivery to the freight terminal nearest you, on a freight-hold will-call basis for pickup on your trailer. Freight terminals will load your order at no additional cost. They are typically professional, easy to work with, and will get you loaded and on your way quickly. Appointments are required. Our shipping department will select a freight terminal near you and provide the necessary documentation and contact information. Note: For safety reasons, freight terminals will not load automobiles or pickup trucks. A flatbed trailer is required, though certain barn-door cargo trailers may be acceptable.

Will-Call Orders

Customers receive a $150 discount on lifts and shop equipment valued at more than $700 when picked up at our Arlington, WA warehouse. Appointments are required 24 hours in advance. Warehouse hours are 9:00–11:00 AM and 1:00–4:00 PM, Monday through Friday. The shipping department is closed for lunch from 12:00–1:00 PM daily and on weekends. Contact us for more information.

Accessory Shipments

Accessories shipped with Olympic lifts and shop equipment are free of charge. However, UPS, FedEx, USPS, or common carrier shipping costs apply to accessories and shop equipment valued at less than $700. Space and weight limitations apply.

UPS and FedEx Ground

Smaller packaged items valued at less than $700 will be charged actual shipping costs. Contact us for more information.

Delivery Time

We understand that receiving your equipment undamaged and in a timely manner is important to you. When the item you order is in stock, it will typically ship two to three days after full payment is received. If the item is not in stock, it has likely already shipped from the factory, minimizing wait times. If an item is out of stock or on backorder, your order will be shipped as soon as it is available. For tracking information, please contact the Olympic Shipping Department. Note: Ocean freight supply chain issues and port congestion may cause significant delays. Please be patient—we will ship your order as quickly as possible. Thank you.

International Shipping

Customers are solely responsible for all customs, duties, tariffs, port fees, and taxes applicable to any international order. Upon delivery, the carrier will attempt to collect the required import taxes from the purchaser. If the carrier fails to collect these taxes, Olympic Shop Equipment reserves the right to re-bill the customer’s credit card to cover the associated import customs, duties, tariffs, and taxes.

Limited Access Areas

Tell our shipping team if your location has gated access, restricted truck access or other delivery limitations so we can plan your shipment. Automotive hoists are too large and heavy for liftgate services. Freight carriers do not allow unloading by manpower. A capable forklift must be onsite at delivery; additional redelivery charges may apply if your site is not ready.

Inspecting Your Delivery

The receiving party is responsible for inspecting shipments for damage at the time of delivery. Do not wait, and do not sign the delivery receipt before thoroughly inspecting the package for damage or missing parts. Any damage or missing parts must be noted on the bill of lading, or your claim will be denied by both the freight carrier and Olympic Equipment. Undocumented freight claims are the responsibility of the receiver, not the shipper (Olympic or dealer). Note: The raw steel shipping frames secured to package ends are not part of the machine; they are disposable. Damage to disposable shipping frames is not considered freight damage.

When Damage Occurs

Clear photos of the item, still in its original packaging, are required and must accompany all freight damage and missing parts claims. Photos of the product identification plate and the damage itself are also required before any claim will be accepted. All freight damage and missing parts claims must be submitted electronically within 24 hours of delivery as required by warranty—no exceptions. Note: You have the right to accept or refuse your shipment if damage is present. Warning: If damage is not properly notated on the bill of lading at the time of delivery, your freight claim may be considered invalid by both the freight carrier and Olympic Equipment.

Important Disclaimer

Olympic Equipment and Olympic Equipment dealers are not freight carriers. Transportation services may be arranged for you by an Olympic Equipment representative; however, as consignee, you—the customer—are responsible for resolving any undiscovered or improperly notated freight claims directly with the carrier. Olympic Equipment and its dealers cannot be held accountable for freight damages or losses not documented on the bill of lading.