Company Policies

1. Cancellations, Returns, and Refunds

1. Order Cancellations

Cancellations Before Shipment

Customer-requested cancellations received before shipment are subject to a cancellation fee equal to 10% of the purchase price of the canceled merchandise except as otherwise required by applicable law. The remaining balance paid for the canceled merchandise, together with unincurred shipping charges and applicable refundable taxes, will be refunded.

Cancellations After Shipment

For purposes of this policy all orders become final and cannot be cancelled under any circumstances once a BOL has been created or an order has been shipped and is in transit by land, sea or air, except where cancellation or another remedy is required by applicable law.

Olympic Equipment does not accept returns once the Bill of Lading (BOL) has been signed by the consignee, except as required by applicable law. Refused order deliveries will be charged a 6% cancellation fee of the invoice amount, plus shipping costs both ways and a 30% restocking fee.

Cancellation requests must be submitted using our Cancellation Request Form.

Complete all required fields, including the purchaser's name, invoice or order number, email address, and reason for cancellation, and select the required checkbox acknowledging that you have read and understand our Cancellations, Returns & Refunds policy, including applicable fees and return requirements. Any subsequent return request is subject to the return eligibility requirements and applicable fees described herein. This acknowledgment does not waive any rights or remedies that cannot lawfully be waived.

2. Returns After Shipment

After shipment, customer-requested cancellations are not accepted. Olympic Equipment does not accept returns once the Bill of Lading (BOL) has been signed by the consignee, except where a return or other remedy is required by applicable law. This policy does not provide a 30-day return period.

3. Return Eligibility and Condition

Returned merchandise must be new, unused, uninstalled, and complete, with all original components, accessories, manuals, and resalable packaging. Installed or used equipment is not eligible for a return.

Special-order, factory-order, or customized merchandise is non-returnable and non-refundable, except as required by applicable law.

The customer is responsible for arranging authorized return transportation and adequate packaging and loading.

Documented loss or damage occurring during a customer-arranged return may reduce the refund, without duplicating amounts recovered from the carrier or insurance.

4. Refused Deliveries

A delivery refused because the customer no longer wants the merchandise is subject to a 6% cancellation fee of the invoice amount, a 30% restocking fee, and actual outbound and return freight charges. Freight charges already paid or deducted will not be charged twice.

Refusal of delivery does not constitute an authorized cancellation, eliminate applicable charges, or establish return eligibility for otherwise non-returnable merchandise.

5. Refund Processing

Approved return refunds will be issued to the original payment method within 10 business days after receipt and inspection, unless applicable law requires an earlier refund.

Approved order cancellation refunds will be processed in accordance with applicable law, less the disclosed 4% payment processing fee where permitted. This processing fee is in addition to the 10% pre-shipment cancellation fee.

Olympic Equipment will provide an itemized explanation of applicable deductions.

Completed installation, labor, and other services are non-refundable except as required by law.

6. Manufacturing Delays, Shipping Delays, and Circumstances Beyond Our Control

Olympic Equipment will not be held responsible for manufacturing, shipping, transportation, or delivery delays resulting from circumstances beyond its reasonable control, to the extent permitted by applicable law.

Such circumstances include, but are not limited to:

Factory production delays, manufacturing interruptions, or material shortages.

Ocean freight, trucking, rail, and other transportation delays.

Port congestion, port closures, and customs inspections.

Severe weather, storms, flooding, and natural disasters.

Labor disputes, strikes, and work stoppages.

Government actions, import restrictions, and regulatory delays.

Carrier scheduling changes, equipment shortages, and logistical interruptions.

Other unforeseen circumstances beyond Olympic Equipment's reasonable control.

All estimated manufacturing, shipping, transit, and delivery dates are provided in good faith but are not guaranteed.

Delays resulting from these circumstances do not automatically entitle the customer to cancel an order, receive a refund, or claim compensation, except where required by applicable law.

Olympic Equipment will make reasonable efforts to communicate significant known delays and provide updated delivery estimates when available.

Defective Merchandise and Statutory Rights

The cancellation and restocking fees described in this policy apply to voluntary customer cancellations and returns. They do not apply where the customer is legally entitled to a fee-free cancellation, refund, rejection, or other remedy because of defective or nonconforming merchandise, Olympic Equipment's failure to perform, or a qualifying shipping delay.

Where applicable law requires notice of a shipping delay, consent to a revised shipment date, or a full refund, Olympic Equipment will comply with those requirements.

Nothing in this policy limits rights or remedies that cannot lawfully be waived.

7. Cosmetic Condition and Product Damage

Olympic Equipment's lifts are heavy-duty steel products. Minor scratches, superficial dents or dings, and paint irregularities may occur during manufacturing, handling, or transportation.

When these conditions are solely cosmetic and do not affect the lift's structural integrity, functionality, or safe operation, they are not grounds for replacement, reimbursement, or a price adjustment, except as required by applicable law.

This provision does not exclude claims involving structural damage, impaired operation, safety concerns, or other legally protected rights.

Note that product representations may occur. Images and other depictions made on the Olympic Equipment website are for display purposes only.

Customer Acknowledgment

By placing an order and submitting payment, the customer acknowledges and agrees to Olympic Equipment's Cancellations, Returns & Refunds Policies, deadlines, applicable payment processing fees, shipping restrictions, return requirements, and provisions concerning circumstances beyond Olympic Equipment's reasonable control, subject to applicable law.

2. Shipping Delays and Preorders

Free Shipping: Free shipping is provided to the nearest freight dock.

Manufacturing, port congestion, customs, weather, strikes, and transportation issues may cause shipping delays. Please contact us before placing an order to confirm availability and the expected shipment date.

Where applicable law requires notice of a shipping delay, consent to a revised shipment date, or a full refund, Olympic Equipment will comply with those requirements. A qualifying shipping delay entitling the customer to a fee-free cancellation or refund will not be subject to cancellation, restocking, or transaction fees. Voluntary cancellations and returns are otherwise governed by Section 1 above.

Shipping Information

Your equipment was carefully checked for accuracy before shipping. Nevertheless, inspect your shipment before signing the carrier’s delivery receipt or bill of lading (BOL). Signing without noting damage or shortages acknowledges receipt with no exceptions recorded and may make a freight claim harder to prove. It does not automatically prevent a claim for concealed damage. If items are visibly missing or damaged, have the carrier record the shortage or damage on the delivery paperwork before you sign. Keep a copy. If you discover missing or damaged goods after signing, notify the carrier immediately and request an inspection. If the carrier declines or fails to inspect, keep a dated written record of your request and any response. File a written claim with the carrier promptly, within its applicable deadlines. Support your claim with copies of the BOL, freight bill, invoice, and photographs. Retain the packaging and damaged materials for inspection. Olympic Equipment may assist you with your claim. However, this assistance does not make Olympic responsible for collecting the claim or replacing lost or damaged materials.

3. Product Support and Warranty

Problem Resolution

We strive to resolve transportation, product, and installation issues as quickly as possible. Because many products are imported, repair parts and replacement supplies may require additional time to obtain. This does not limit any rights or remedies required by applicable law.

• Installation Requirement: The Olympic Limited Warranty requires professional installation of all devices.
• Buyer Responsibilities: Olympic Equipment LLC is not responsible for buyer selections, installation methods, usage, or minor variations in dimensions and fitment, except as required by applicable law. Double-check all measurements and confirm that your vehicles will fit before purchasing a car lift.
• Cosmetic Condition and Product Damage: The cosmetic-condition provisions in Section 1 apply. Structural damage, impaired operation, safety concerns, and other legally protected claims are not excluded.
• Special Orders: Special-order, factory-order, and customized merchandise is subject to Section 1, including its statutory-rights exceptions.
• International Warranty Shipping: For warranted products sourced outside the U.S., Olympic provides free replacement shipping to the nearest U.S. port. Subsequent international shipping costs are the customer’s responsibility, except as required by applicable law.

See our Warranty, Shipping Policy, and Delivery & Installation Agreement for additional information.

4. Scheduling and Payments

Deliveries and Installations

• Deliveries: Scheduled only after products are entered into our warehouse inventory. Contact info@olympic-equipment.com for status updates.
• Installations: Must be paid in full and in advance. Scheduling is handled on a first-paid, first-served basis.

Forms of Payment

We accept most credit cards, checks, or bank wire transfers.

• We do not accept Check-By-Phone, COD orders, or PayPal (except via eBay).
• Financing options are available on our financing page.

5. Sales Tax Policy

• Washington State: A 9.3% sales tax is added to all in-state deliveries and all "will-call" orders picked up at our Arlington, WA warehouse, regardless of the buyer's home state.
• Out-of-State: We accept orders without sales tax for the other 49 states, provided the items are delivered across state lines (interstate sales).