Frequently asked questions

Know the heaviest and widest vehicle you expect to lift, wheelbase, ceiling height, available bay width, concrete condition, and electrical service. Also decide whether your priority is repair access, alignment work, vehicle storage, portability, or a combination. Our lift experts can compare models using those details.

• 2-post: full undercar access for repair and service work.
• 4-post: drive-on convenience for storage, inspection, trucks, and general service.
• Alignment: long runways and alignment-ready configurations.
• Scissor or portable: useful where floor space or ceiling height is limited.

Clearfloor 2-post lifts keep the floor open but require overhead clearance. Baseplate models route cables and hydraulics at floor level and suit lower ceilings.

Requirements vary by model. Many anchored lifts call for at least 4 inches of sound, level 3,000 PSI concrete; heavier models may require 5–6 inches or another specified foundation. Concrete must be free of significant cracks and defects. Check the product manual before ordering or drilling. Portable 4-post models that are designed to remain unanchored have different site requirements.

Many Olympic lifts use 220V single-phase power, while selected models may be offered with 110V or three-phase power units. Voltage, amperage, breaker, wire, and plug requirements vary. Confirm the specifications for the exact model and have electrical work completed by a qualified professional.

Olympic’s shipping policy provides free shipping on automotive lifts and selected shop equipment to the lower 48 states when delivered to a qualifying commercial address or nearby freight terminal. Alaska and Hawaii orders include shipping to the Port of Seattle; ocean freight beyond the port is quoted separately. Smaller accessories and equipment valued under $700 may incur actual parcel or freight charges.

Yes. Residential LTL delivery is available for an additional fee stated in the shipping policy, and the location must be accessible to a 40-foot truck. Limited-access locations can generate extra carrier charges. A nearby freight terminal is often the simplest option when residential access or unloading is difficult.

Yes for direct delivery of lifts and other heavy equipment. A capable forklift must be on site when the carrier arrives. Automotive lifts are too large and heavy for liftgate service and cannot be unloaded by hand. If you do not have a forklift, request freight-terminal delivery so the terminal can load the equipment onto your suitable trailer.

Inspect every package for visible damage and missing pieces before signing the delivery receipt. Note any damage or shortage clearly on the receipt, photograph the shipment and packaging, and contact Olympic promptly. Signing without noting damage can limit the ability to pursue a freight claim.

In-stock equipment typically ships after full payment is received, often within two to three business days. Inventory, manufacturing, ports, customs, weather, strikes, and carrier conditions can affect timing. Call before ordering if you need a specific model by a specific date.

Yes. Will-call pickup is available by appointment at the Arlington, Washington warehouse. The shipping policy requests at least 24 hours’ notice and lists weekday pickup windows. Qualifying lifts and shop equipment valued above $700 may receive a $150 will-call discount. Bring a suitable vehicle or trailer and proper securement equipment.

Payment is due in full before delivery, will-call pickup, or installation is scheduled. Olympic accepts most credit cards, checks, and bank wire transfers. The company policy states that Check-by-Phone, COD, and PayPal are not accepted, except for PayPal transactions completed through eBay. Financing options are available separately, subject to approval and program terms.

All returns require written authorization. Approved items must be new, unused, uninstalled, in resalable original packaging, and received at the original point of sale within the policy period. Products become non-returnable and non-refundable 30 days after shipment. Special orders, factory orders, installed equipment, and used equipment are non-returnable. Transportation, installation, labor, and other service charges are non-refundable.

Depending on the circumstances, the company policy allows recovery of actual outbound and return transportation costs, a 20% restocking fee, a total 6% credit-card transaction fee, and other reasonable costs caused by the cancellation. The customer is responsible for return shipping, including arranging suitable LTL freight handling.

The company policy recognizes that manufacturing, port congestion, customs, weather, strikes, and transportation can cause delays. For an order delayed up to 120 days, a requested refund may be reduced by the stated transaction fee. If the shipping delay exceeds 120 days, the policy states that refund requests will be honored in full. Confirm current availability and estimated timing before ordering.

Olympic’s posted company policy states that Washington sales tax is applied to in-state deliveries and will-call orders picked up at the Arlington warehouse. It also describes the company’s treatment of qualifying interstate deliveries. Taxes, duties, tariffs, and customs charges can apply to other destinations; your invoice and applicable law determine the final amount.

The Gold Series warranty begins on the shipment date and covers defects in materials, workmanship, and warranted parts for the original purchaser. The posted coverage periods are:

• 10 years: major structural components.
• 3 years: listed power units, cylinders, cables, hoses, locks, pulleys, sheaves, and bushings.
• 1 year: listed wear parts and optional accessories.

Coverage varies by product, so confirm the warranty supplied with the equipment you purchase.

No. The limited warranty provides eligible replacement parts but does not include field labor, technician charges, installation, maintenance, or repair costs. Shipping for warranted parts is the customer’s responsibility. Expedited shipping can be requested at the customer’s expense.

Coverage can be affected by overloading, abuse, neglect, poor maintenance, unprofessional installation, incorrect voltage or wiring, environmental damage or corrosion, unauthorized modifications, and unauthorized third-party parts or work. Obtain written approval before arranging outside services if you expect reimbursement.

Yes. Installation is available for Olympic lifts, subject to location, product, site conditions, and scheduling. Installation must be paid in advance and is scheduled on a first-paid, first-served basis. Even if you use another qualified installer, follow the exact manual and all applicable electrical, concrete, anchoring, and safety requirements.

Call 866-774-4531 for model selection, current availability, shipping planning, installation questions, technical support, parts, or service. Having your model, item number, order details, photos, and a clear description of the issue helps the team respond faster.